Terms of Service

Welcome to Flowers From Our Farm. By booking an experience, purchasing a product or visiting our farm, you agree to the following terms.

1. Bookings

Bookings are subject to availability and are confirmed once payment has been received.

Our experiences take place on a working flower farm, so dates, times and activities may occasionally need to change due to weather, farm conditions or other circumstances outside our control.

2. Booking Changes & Refunds

Bookings are non-refundable.

If your plans change, you can request to move your booking to another available date. Date changes are subject to availability.

More than 7 days before your booking, we can generally move your booking at no additional cost.

Within 7 days, we’ll do our best to move your booking, depending on availability.

Within 48 hours of your booking, or in the event of a no-show, we may not be able to transfer your booking.

If something unexpected happens, please contact us as soon as possible and we’ll do our best to help.

Nothing in these terms affects your rights under the Australian Consumer Law.

3. Weather & Farm Conditions

We are a working flower farm and much of your experience takes place outdoors.

If extreme heat, storms, total fire bans or other unsafe conditions mean we cannot safely run your experience, we may need to postpone or change the experience.

If we need to postpone your booking, we’ll contact you and arrange another available date at no additional cost.

4. Seasonal Flowers

Our flowers are seasonal and availability changes from week to week.

Our “What’s Flowering This Week?” information is provided as a guide only. We cannot guarantee particular flower varieties, colours or quantities.

Flower availability is dependent on weather, growing conditions and what is ready to harvest on the day.

That’s part of the experience — every visit is different because every season is different.

5. Flower Picking

Flower picking is seasonal and takes place in our working fields.

You’ll be shown how to pick and use the snips safely before heading into the fields.

Please only pick flowers as directed by our team and follow any signs or instructions around the farm.

Your bucket or tub is yours to fill with flowers according to the experience you have booked.

6. Farm Safety & Accessibility

Our farm is a genuine working flower farm rather than a traditional visitor attraction.

The farm includes uneven ground, grass, garden beds, paths and areas that may become muddy or slippery. Some activities take place outdoors and under shelter rather than on paved surfaces.

Guests need to be comfortable walking and standing on uneven ground for approximately 1–1.5 hours.

The farm is not fully accessible and may not be suitable for wheelchairs or walkers.

Please wear suitable closed-toe shoes and clothing for outdoor farm conditions.

By booking, you acknowledge the nature of the farm environment and agree to follow all reasonable safety instructions from our team.

7. Children

Children are welcome when accompanied and supervised by a responsible adult.

Children must remain with their supervising adult at all times, particularly around garden beds, tools, equipment and other working areas of the farm.

8. Dogs & Animals

For the safety of our visitors, staff, flowers and farm animals, dogs and other pets are not permitted at our flower picking experiences unless specifically agreed with us beforehand.

9. Late Arrivals

Please allow enough time to find the farm and park before your experience begins.

Late arrivals may mean you miss part of the experience. Unfortunately, we cannot guarantee that the experience can be extended or repeated, and late arrival does not automatically entitle you to a date change or refund.

10. Workshops

Workshop activities, flowers and materials may vary depending on seasonal availability.

We may occasionally substitute flowers, plants or materials with something similar if required.

Workshop participants must follow instructions provided by our team, particularly when using tools, snips or other equipment.

11. Gift Vouchers

Gift vouchers are non-refundable and cannot be exchanged for cash, except where required by Australian Consumer Law.

Gift vouchers are subject to the expiry date shown on the voucher.

12. Photography

We may take photographs or videos during our experiences for use on our website, social media and marketing.

If you do not wish to appear in photographs or videos, please let us know when you arrive.

13. Personal Belongings

Please take care of your personal belongings while visiting the farm.

Flowers From Our Farm is not responsible for lost, damaged or stolen personal items, except where required by law.

14. Respecting the Farm

We ask all visitors to treat the farm, flowers, plants, wildlife, equipment and other guests with care and respect.

Please stay within designated areas and follow instructions from our team.

15. Changes to Experiences

As a working farm, things can change. We may need to adjust activities, times or flowers available due to seasonal conditions, weather, crop availability or farm operations.

We’ll always do our best to provide the experience described when you book.

16. Australian Consumer Law

Nothing in these Terms of Service is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or other applicable laws.

17. Contact Us

If you have any questions about your booking or these terms, please get in touch with us before your visit.