Refund policy

Booking Changes & Refunds

We know plans can change, so while bookings are non-refundable, we’re happy to help you move your booking to another available date where possible.

More than 7 days before your booking
You can request to change your booking to another available date at no extra cost.

Within 7 days
We’ll do our best to move your booking to another available date, subject to availability.

Within 48 hours or if you don’t arrive
We’re generally unable to move the booking. If something unexpected happens, please get in touch with us as soon as you can and we’ll see what we can do.

Weather & Farm Conditions

We’re a working flower farm and sometimes Mother Nature has other plans. If we need to postpone your experience due to extreme heat, storms, total fire bans or unsafe farm conditions, we’ll contact you and move your booking to another available date at no extra cost.

Flowers & Seasonal Availability

Our flowers are seasonal and what’s flowering changes from week to week. We’ll keep our “What’s Flowering This Week?” page updated to give you an idea of what’s ready to pick, but we can’t guarantee particular varieties, colours or quantities.

That’s part of the fun of picking flowers where they’re grown — every visit is a little different.

Changes in flower availability aren’t grounds for a refund or cancellation.

Gift Vouchers

Gift vouchers are non-refundable and cannot be exchanged for cash, except where required by Australian Consumer Law.

We’ll always do our best to be fair and reasonable, so if something unexpected comes up, please contact us.